Delivery: prices & conditions (only valid for the website)


Table of delivery costs:

Country Amount Costs Amount Costs
Belgium < 250 € 9 €* >= 250 € Free*
Luxembourg < 250 € 9 €* >= 250 € Free*
Netherlands < 250 € 9 €* >= 250 € Free*
Germany < 400 € 15 €* >= 400 € Free*
France < 400 € 15 €** >= 400 € Free*

*For all parcels of 0 to 30 Kg and standard size
**For all parcels of 0 to 30 Kg and standard size
in metropolitan France, except the islands (price on request).

Delivery as you require

You choose where you want your delivery made*: to your home, your place of work, on holiday, at friends' ... We deliver to any address in Belgium or another European country in the Schengen area.

Whatever your wishes or delivery requirements, Illudesign will offer you pertinent solutions that take the constraints of the articles you choose into account (weight, volume, fragility...).
*see section on carrier timings.

Transport costs, delivery areas and timeframes

We want to give you precise information on transport costs. That's why we detail the transport costs on your order sheet. These are calculated for the country of delivery and the weight and size of the products ordered. 
  •      A delivery in Belgium.  From the time your order leaves our warehouses, you will receive it from one of our carriers within 24 to 36 hours, working days. Your order will be delivered against signature.
  •       A delivery abroad. The time may vary from country to country. For Luxembourg, Netherlands, France and Germany, you will receive your delivery within 1 to 3 working days, from the time the order leaves our warehouses. Your order will be delivered against signature.

Delivery times depend on available stock. An article in stock will be delivered within 1 to 3 days (7 days maximum). An article not in stock can take 7 days to 5 weeks, depending on the brand.

Carrier timings

We cannot tell you at what exact time the carrier will arrive. Someone needs to be at the place of delivery from 8am to 5pm to receive the goods. 
Otherwise, the carrier will go to the same address the following day. 
If nobody is there to take the delivery at the second attempt, the goods will be returned to us and further delivery charges, payable in advance, will be requested.



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